WORK EXPERIENCE

IT Business Relationship Manager | Trinity University | April 2024 – Present

• Build strong, collaborative relationships with IT service owners, project sponsors, faculty, students, and staff. Track client satisfaction and develop applicable improvements. Proactively sense and anticipate changes affecting strategy in the environmental landscape, including organizational improvements, technological advancements, and evolving organizational needs. Ensure effective and open communication from service delivery to project delivery and serve as a bridge between IT and the business.
• Responsible for ownership of the Trinity ITS service catalog and using knowledge of the ITS service offerings to leverage existing IT solutions. Innovates using knowledge and awareness of internal service offerings/capabilities and industry trends to identify new opportunities.
• Breaks down silos and serves as the connector both inside and outside the organization. Works collaboratively with clients to define and prioritize technology initiatives to assist clients in achieving business goals.  Defines and reports key service metrics; and acts as an escalation point for major issues with aspects of service delivery.
• Provides input to the Senior Director to assist with planning and roadmaps that map to business strategies by understanding the client’s needs. Assists clients in developing proposals and advances proposals through the project intake and assessment process. Resolves issues and challenges such as differing agendas, awareness of bureaucratic implications, and resistance to change.
• Leads organizes ITS campus events and collaborates with Trinity faculty, students, and staff to design training materials for ITS Products and Services.
• Supervises student employees in designing marketing swag, signage, graphics and related materials and promotes ITS services throughout the university.
• Designs and implements organization-wide change management strategies, facilitating stakeholder engagement and developing communication plans to ensure smooth technology transitions.
• Develops and manages communication for the Finance and Administration Division’s Mission Control Team, ensuring clear and consistent messaging for all supervisors.
• Leads student engagement efforts for the Student Information System (SIS) (Workday Student) Implementation, coordinating student feedback, and testing processes, and facilitating faculty and staff focus groups.
• Spearheaded the annual process management and improvement initiative, collaborating with IT teams to refine workflows and enhance departmental efficiency.
• Serves as the liaison between ITS and Facilities, ensuring seamless integration of technology infrastructure in construction projects and equipment relocations.
• Manages the AI Literacy Initiative, designing and delivering workshops and events to educate and empower students, faculty, and staff using the EDUCAUSE framework.
• Established and leads a technology learning community, MicroTech Talks, developing its branding, website, email campaigns, and video content to enhance engagement and knowledge sharing.

Training and Outreach Specialist | Trinity University | June 2021 – April 2024

• Provided in-person and remote training opportunities covering topics related to ITS services and systems. Consults with campus constituents to gather training needs and preferences.
• Collaborated with service owners to keep content updated in the ITS Service Catalog and Knowledge Base and created original training content, including instructions, handouts, graphics, and videos.
• Engages with university students, faculty, and staff to identify opportunities for evaluating, sequencing, and shaping initiatives that enhance the value of technology on campus.
• Created content for multi-channel marketing campaigns (email, social media, website, signage, print collateral) and coordinated awareness and orientation events.
• Administered online training library system and developed training paths. 
• Designed marketing swag, signage, graphics, and related materials and promotes ITS services throughout the university.
• Led or served division committees
• Directed the marketing strategy for “ITS Fiesta,” a month-long training program featuring workshops, talks, and product demos on IT products and services for faculty and staff. Developed and executed branding, print and digital collateral, email campaigns, web content, and social media promotions to maximize engagement and attendance.
• Designed and implemented an Adobe Creative Cloud training program, which included live workshops and video tutorials for the following Adobe applications: InDesign, Photoshop, Illustrator, Rush, and Adobe Express. 
• Designed and launched an interactive technology workshop for new students, delivering hands-on training to over 150 participants, including student-athletes, first-generation students, and German Fulbright students, to enhance digital literacy and technology adoption. 

Instructor | The Creative Light | May 2018-April 2022

• Designed and implemented a 12-hour Branding course.
• Instructed students in market research, intellectual property law, creating an outstanding identity, and branding strategy.
• Assigned in-class and outside-of-class assignments that would develop students’ understanding of branding and creating a style guide for their brand.

Desktop Analyst II | Studio Enterprise/The Art Institute of San Antonio | April 2019-May 2021

• Responsible for the management of all campus technology.
• Provided day-to-day technology equipment management and support.
• Managed the technology department’s communication with students, Faculty, and staff.
• Served as subject matter expert in the daily management of Media Resource Centers for regional schools.
• Developed and updated technology policies and procedures according to students’ needs.
• Collaborated with academic advisors to develop new services for students.
• Managed up to ten direct reports in media and technology.
• Performed Media Services Coordinator responsibilities.

Media Services Coordinator | DCEH/The Art Institute of San Antonio | January 2013-April 2019

• Managed a Media Resource Center, which includes a Print Center, Photography Studio, Video Studio, and photo, video, and audio equipment.
• Responsible for managing and maintaining the inventory of printer supplies and consumables for the entire campus.
• Served as a member of the National Media Resource Center strategy team.
• Developed yearly capital purchases in collaboration with the faculty technology committee.
• Managed and performed repair and maintenance of media assets.
• Responsible for the development of design and visual concepts of all IT department communication with students, faculty, and staff.
• Provided direction and advice on printed materials for all school departments and managed the print production process.