ORGANIZATIONAL CHANGE MANAGEMENT
Zoom Phones Transition Project
OVERVIEW
The Zoom Phones project aims to transition all university numbers currently accessible through AT&T to the new service, Zoom Phones. The transition to Zoom phones will introduce softphones to the community, enabling remote access to phones. The transition to Zoom Phones will also allow users to personalize their phone experience, from selecting the hardware they want to use to managing phone services directly from their account.
Project Goals:
- Transition all phone numbers and users from AT&T to Zoom Phones
- Introduce new Zoom phone features to the community
Accomplishments:
- Transferred over 543 phone numbers to Zoom
- Ensured 491 users successfully adopted Zoom Phones
ROLE
Organizational Change Manager | Project Manager
Responsible for planning and executing communication and training plans.
August 2024 – August 2025
Canvas (LMS) Implementation Project
OVERVIEW
The Canvas Implementation Project was part of the University’s Digital Transformation program. It aimed to ensure the successful transition from Moodle, the previous Learning Management System (LMS), to Instructure’s Canvas within the 2023-2024 academic year. This transition was an opportunity to give the community access to a cutting-edge 21st-century LMS. Based on research and community feedback, Canvas was selected for its suitability in expanding learning activities, improving assessment strategies, and encouraging collaboration. Canvas also enables faculty and students to engage readily and intuitively inside and outside the classroom, increases technological accessibility for faculty and staff, and fosters pedagogical innovation on campus.
Accomplishments:
- New LMS adoption reached 90%
- The old LMS has sunset
- All faculty were transitioned to the new LMS
- New integrations were made available with the new LMS
- The project set a new standard for change management in other digital transformation projects
ROLE
Communications / Organizational Change Manager
Managed training and communication plans. Including coordinating thirteen training sessions, and managing all communication, including emails, newsletters, flyers, posters, digital signage, events, and web pages.
January 2023 – January 2024
Student Information System (Workday Student) Transition Project
OVERVIEW
The SIS is the data backbone serving the University’s core educational mission. This implementation has given staff and faculty the tools to do their jobs more effectively and alleviate critical pain points. The goal was to remove barriers for students as they navigate essential University practices, such as class registration, viewing student account activity, and degree audit.
Whether recording grades, tracking progress toward a degree, establishing financial aid eligibility, or housing Residential Life information, the SIS will ensure that all student-related data is easily accessible in one place.
Accomplishments:
- Replaced three systems with a student information system
- Centralize all student information in one place
- Improved student satisfaction with the use of services like registration, accessing student financial information, and updating personal information.
ROLE
Organizational Change Manager Assistant
Lead student engagement efforts for the Student Information System (Workday Student) Implementation, coordinating student feedback, coordinating events and testing processes, and facilitating faculty and staff focus groups. Serves as the liaison between the project team and Information Technology, coordinating the user support provided by IT during implementation.
April 2023 – September 2025
Innovative Learning Environments (ILE)
OVERVIEW
The Innovative Learning Environments (ILE) program is a proactive initiative to transform university learning spaces by integrating advanced technology with dynamic, adaptable learning environments. The program focuses on creating environments that promote creativity, teamwork, and active engagement, and moves beyond traditional classrooms to support diverse learning needs and foster a sense of ownership among students and faculty.
Led by the Information Technology Services department, the program brings together Audio Visual, Instructional Design, and Technical Support Services teams to develop cutting-edge academic technology solutions. This collaborative effort involves partnerships with Academic Affairs, facilities, and faculty to create dependable, responsive learning spaces that encourage open communication and cooperation throughout the campus.
Accomplishments:
- Created a model classroom and conference room
- Established an AV standard
- Established a 10-year refresh cycle for classrooms
- Deployed the new AV standard to 12 classrooms
- Created a cross-departmental classroom functional team for future upgrades
ROLE
Organizational Change Manager
Managed all initial project communication, ensuring all faculty, chair, and deans had an opportunity for feedback regarding the new design of the rooms. Supported the gathering of feedback from users during the project. Serves as the liaison between ITS and Facilities, ensuring seamless integration of technology infrastructure in construction projects.
April 2023 – August 2025
