ORGANIZATIONAL CHANGE MANAGEMENT
Zoom Phones Transition Project
OVERVIEW
The Zoom Phones project aims to transition all university numbers currently accessible through AT&T transitioned under the new service, Zoom Phones. The transition to Zoom phones will introduce softphones to the community allowing for remote accessibility to phones. The transition to Zoom Phones will also allow the user to personalize their phone experience from what hardware they would like to use to managing phone services directly from their account.
Project Goals:
- Transition all phone numbers and users from AT&T to Zoom Phones
- Introduce new Zoom phone features to the community
Accomplishments:
- Transferred over 543 phone numbers to Zoom
- Ensured 491 user successfully adopted Zoom phone
ROLE
Organizational Change Manager | Project Manager
Responsible for planning and executing communication and training plans.
August 2024 – Ongoing
Canvas (LMS) Implementation Project
OVERVIEW
The Canvas Implementation Project was part of the University’s Digital Transformation program. It aimed to ensure the successful transition from Moodle, the previous Learning Management System (LMS), to Instructure’s Canvas within the 2023-2024 academic year. This transition was an opportunity to give the community access to a cutting-edge 21st-century LMS. Through research and community feedback, Canvas was selected as it was well suited to expand learning activities, improve assessment strategies, and encourage collaborations. Canvas also allows faculty and students to engage readily and intuitively inside and outside the classroom, increase technological accessibility among faculty and staff, and foster pedagogical innovations on campus.
Accomplishments:
- New LMS adoption reached 90%
- Old LMS was sunset
- All faculty were transitioned to the new LMS
- New integrations were made available with new LMS
- Project set a new standard for change management in other digital transformation projects
ROLE
Communications / Organizational Change Manager
Managed training and communication plans. Including coordinating thirteen training sessions, and managing all communication including emails, newsletters, flyers, posters, digital signage, events, and web pages.
January 2023 – January 2024
Student Information System (Workday Student) Transition Project
OVERVIEW
The SIS is the data backbone serving the University’s core educational mission. This implementation has give staff and faculty the tools to do their jobs more effectively and alleviate critical pain points. The goal was to remove barriers for students as they navigate essential University practices, such as class registration, viewing student account activity, and degree audit.
Whether recording grades, tracking progress towards a degree, establishing financial aid eligibility, or housing Residential Life information, the SIS will make sure that all student-related data is easily accessible in one place.
Accomplishments:
- Replaced three systems with student information system
- Centralize all student information in one place
- Improved student satisfaction on used services like registration, accessing student financial information, and updating personal information.
ROLE
Organizational Change Manager Assistant
Lead student engagement efforts for the Student Information System (Workday Student) Implementation, coordinating student feedback, coordinating events and testing processes, and facilitating faculty and staff focus groups. Serves as the liaison between the project team and Information technology, coordinating the user support provided by IT during implementation.
April 2023 – September 2025
Innovative Learning Environments (ILE)
OVERVIEW
The Innovative Learning Environments (ILE) program is a proactive initiative designed to transform university educational spaces by integrating advanced technology with dynamic, adaptable learning areas. The program focuses on creating environments that promote creativity, teamwork, and active engagement while moving beyond traditional classrooms to support diverse learning needs and foster a sense of ownership among students and faculty.
Led by the Information Technology Services department, the program brings together Audio Visual, Instructional Design, and Technical Support Services teams to develop cutting-edge academic technology solutions. This collaborative effort involves partnerships with Academic Affairs, facilities, and faculty to create dependable, responsive learning spaces that encourage open communication and cooperation throughout the campus.
Accomplishments:
- Created a model classroom and conference room
- Established an AV standard
- Established a 10-year refresh cycle for classrooms
- Deployed the new AV standard to 12 classrooms
- Created a cross-departmental classroom functional team for future upgrades
ROLE
Organizational Change Manager
Managed all initial project communication, ensuring all faculty, chair, and deans had an opportunity for feedback regarding the new design of the rooms. Supported the gathering of feedback from users during the project. Serves as the liaison between ITS and Facilities, ensuring seamless integration of technology infrastructure in construction projects.
April 2023 – August 2025